Our Returns Policy
At Kaftan Queen we believe in providing our customers with the highest quality, original garments. We put in a lot of effort and time sourcing the latest on trend designs while also ensuring the manufacturing of both fabric and garment maintain the highest of standards.
We do understand that a few customers may change their mind about their purchase from Kaftan Queen. For whatever reason, if you are unhappy with the purchase, be it a rare fault in the fabric or just a change of heart about the buy, we will happily exchange the item with another of your choice or provide you with a full refund of your money.
Our only condition is that the item/s must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn & must not be soiled.
We allow a 30 day period from the time of dispatch, for items to be returned back to Kaftan Queen.
To return items back to Kaftan Queen, please follow the below instructions
- Send an email to firstname.lastname@example.org detailing why you would like to return the item prior to returning item.
- Upon receipt of your returns request via email, we will then provide you with Returns Authorization Number (RAN) which you must reference in the returns package, with the item being returned.
- Return your unworn item to the below address with RAN number. We suggest using registered post to return items so that you may track its delivery back to us.
- Items must be returned within 30 days from when the item was dispatched from Kaftan Queen to you.
Please send returning items to:
511 Olsen Avenue
And include the Returns Authorization Number we have provided you via email.
- All items must be returned in their original conditions, unworn, unsoiled, with tags in tact.
- All returns or exchanges will remain the responsibility of the purchaser until received by Kaftan Queen.
- Please do not re-use our courier bag or postal packaging which your item/s arrived in.
- Make sure your name, address, phone number and instructions are included.
- Comments would be appreciated.
- We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.
- Refunds and additional information:
- Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.
- Where Kaftan Queen provide free delivery for all purchases, please note that the cost of delivery will be retained from the purchase sum unless goods ar returned in accordance with your statutory rights (for example, if they are faulty or not as ordered).
- The Kaftan Queen allows returns within 30 days of item dispatch. That is you will have up to 30 days to make contact with Kaftan Queen about your return request, and upon provision of the RAN #, must return items within the 30 day period.
- Refunds are not offered on sale items unless they are deemed faulty
- Refunds are not offered on items which are made at specific sizing for customers.
- Please note that items returned without an authorized RAN # will not be accepted as a return and refunds/return will not be accepted.
ALL SALES FOR ITEMS PURCHASED DURING OUR SALE PERIODS ARE FINAL - No refunds, exchanges or returns are accepted in anyway - unless the item is deemed faulty